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Coway Vina Co., Ltd, Coway’s branches and business locations (Hereinafter referred to as “Coway”) really honors your personal information and commits to protecting your privacy according to law regulations. By using this Site or any application provided through this Site, you are agreeing to the terms of use laid out in this Privacy Policy.
This Privacy Policy describes:
  • 1. What purpose is collected information?
  • 2. How does Coway use the information?
  • 3. How long does Coway keep the information?
  • 4. Who is permitted to approach the information?
  • 5. Contact information
  • 6. How do you approach and edit your information on the e-commerce system?
This Privacy Policy applies to information we collected through our products and services ("Services"). If our Services have a privacy policy or notice, that policy or notice shall apply instead of this policy.

1. What purpose is collected information?

Coway does not collect personally identifiable information from individuals unless they provide it to us voluntarily and knowingly. You may provide us with personal information in a variety of ways during use to our Services. The details below describe the information we may collect, including:
  • a) Name, birthday, sex, ID member, password, telephone number, email address and passport/Identification;
  • b) Address, career, job title, company name, department, marriage;
  • c) Transaction information including your contact information, the products you are interested in, your purchasing requirements;
  • d) Your payment information includes name, address which is received the invoice, credit card or other payment information is collected and saved by third party on our behalf;
  • e) Responses to surveys – any information you provide in responding to a survey;
  • f) You may provide information on your commentary and your post about the products;
  • g) Information from the internet, including your which pages or website you visit (Facebook, Google+, Instagram, YouTube…), and other page which we can approach;
  • h)Other personal information is contained in the content you submit, such as through website features or customer support tools, Referral programs, Coway's Portal, Service Provider Registration Department and;
  • i) Information you submit regarding any career opportunities at Coway;
  • j) Information you submit included in post comments or product reviews;
  • k) Social media information is shared with us through third party features you use (such as Facebook, Google+, Instagram, YouTube ...) or posted on social media sites (such as our social media or other pages we may visit);
  • l) Other personal information contained in the content you submit, such as through the "Contact Us" feature or customer support tools, Referrals to Friends programs, Coway Portal, Register for Service Provider and
  • m) Information you submit regarding career opportunities at Coway, such as detailed contact information, information on your resume and details of your current job
You are not required to provide this information, but if you choose not to, we may not be able to provide you with Services and related features.
When you use our Services, we may obtain information by automated means. These technologies help us:
  • (i) Remember your information so you don't have to re-enter it;
  • (ii) Monitor and understand how you use and interact with the Services;
  • (iii) Adjust the Services with your preferences;
  • (iv) Evaluate the availability of the Services;
  • (v) Understand the effectiveness of our communication activities;
  • (vi) To administer and improve the Services.
  • To the extent required by applicable law, we will need your consent before we collect information..

2. How does Coway use the information?

We may use the information for the following purposes:
  • a) To provide our products or services;
  • b) Set up and manage your account;
  • c) To fulfill requests and orders relating to our products and services;
  • d) Improve the quality of the Services;
  • e) Send notices and warning to who use to our products and services;
  • f) Offer you our promotion program, includes special discounts program, gift voucher, and the opportunity to win the competition;
  • g) Respond to your inquiries and provide customer support services;
  • h) Manage, evaluate and improve our business, develop new services, marketing and advertising;
  • i) Protect, against, identify and prevent the fraud and other criminal activities;
  • j) Manage career opportunities;
  • k) Operate, evaluate and improve our business (including developing new products; enhancing and improving our Services; managing our communications; analyzing our human base Use and the Services; perform data analysis and market research; and perform accounting, auditing and other internal functions;
  • l) Protect against, identify and prevent fraud and other criminal activity, claims and other liabilities;
  • m) Comply with and enforce applicable legal requirements, related industry standards and our policies, including this Privacy Policy and Coway's Terms and Conditions.
We use collected personal information according to law regulation, fulfill contractual obligations, and serve legitimate utility (Services development, business development).

3. How long does Coway keep the information?

We shall save the personal information extent permitted by law regulations, we hold about you until:
  • (i) It is still necessary for the purposes for which we have information, comply to the terms of this Privacy Policy;
  • (ii) We have other legal basis to save the data beyond the necessary period for the purpose of the data collection. We only delete the data if it is requested by the customer.

4. Who is permitted to approach the information?

We do not disclose the personal information we collected, except as described in this Privacy Policy. We may share your personal information with:
  • (i) Our branches & business locations
  • (ii) Service providers on our behalf, such as fulfillment of orders, installation of the products and analysis of data and services, for purposes are described in this Policy Privacy. We do not authorize our service providers to use or disclose information except as necessary to perform services on our behalf or comply with legal requirements.
We may also disclose information in the following situations:
  • (i) As required by law regulations and according to the request of the authority;
  • (ii) When we have your approval;
  • (iii) In the event that we sell or transfer all or part of our company or assets;
  • (iv) With your consent.

5. Contact information

Address: 9th Floor, Peakview Tower Building, 36 Hoang Cau, O Cho Dua Ward, Dong Da District, Hanoi City, Vietnam.
Phone number: (+84) 024.3579.0888
Hotline: 1800.556.892
Email: info@cowayvina.com.vn
Website: www.cowayvina.com.vn

6. How do you approach and edit your information on the e-commerce system?

You may request an approach to your personal information that was saved by us to the extent of law regulations; or ask us to update, modify, delete or limit the information. We may take steps to determine your identity before giving you an approach to your information to help protect your privacy and maintain confidentiality.

7. Commitment to protecting personal information of customers

Personal information of customers on www.cowayvina.com.vn is committed to absolute confidentiality by Coway according to the privacy policy of www.cowayvina.com.vn. Collection and use of information of each customer can only be performed with the consent of that customer, unless otherwise provided by law.
Do not use, do not transfer, do not provide or disclose to any third party about customer’s personal information without the consent of the customer.
If the information server is attacked by hacker resulting in the loss of customer personal data, Coway will be responsible for reporting the case to the investigating authorities to promptly handle and notify the customer.
Website management Department of www.cowayvina.com.vn requires that individuals, when registering buying goods are customers, must provide all relevant personal information such as: Full name, contact address contact, email, phone…., and are responsible for the legality of the above information.
Website management Department of www.cowayvina.com.vn is not responsible and does not resolve all complaints related to the interests of that customer if it considers all personal information provided in the registration form is incorrect.

8. Mechanism for receiving and resolving customer complaints related to personal information being used for wrong notified purposes or scope

When detecting that your personal information is being used for the wrong purpose or scope, customers have the right to send a complaint to the Hotline: 1800.556.892 or Email: info@cowayvina.com.vn with relevant information and evidence. regarding this. The company is committed to respond immediately within 24 hours to agree on a solution with users. Coway is not responsible or resolves all claims related to the interests of that Customer if it deems all personal information of that Customer provided in the original purchase is inaccurate.
When a dispute or complaint arises, Coway encourages a negotiated and mediated solution between the parties to reach a consensus on a settlement. In cases beyond the ability and jurisdiction of Coway will require the disputing parties to bring the case to resolution at a competent state agency in accordance with the law. Coway respects and seriously implements the provisions of the law on the protection of customers' interests.

9. Policy changes

Coway can completely change the content in "Privacy Policy" without prior notice, to suit the needs of the company as well as the needs of feedback from customers. When updating the content of this policy, Coway will revise the time of "Last Update" below.
Content "Privacy Policy" applies only at Coway, would not be included or related to third parties who place ads or have links at www.cowayvina.com.vn. Coway encourages you to carefully read the "Privacy Policy" of third-party’s websites before providing personal information to those sites. Coway is not responsible in any way for the content and legality of third-party’s websites.
Last update: 01/2021